← All work Thumbtack · Design operations
Designing the tools behind the design team
An internal software request flow and a set of AI automations that took recurring work off the team's plate.
Software requests
Steering people to the right seat
People often picked the most expensive package when a free viewer seat would do. I designed a request flow that makes the right choice the easy one.
Role costs up front
Every role shows its cost, from free to paid.
Inline guidance
Clear notes on who qualifies for a paid seat.
Context for IT
Use case, team and a pre-filled job title help IT approve the right level.
Temporary or permanent
Access can be time boxed, so short needs don't become standing costs.
AI automations
Recurring ops work that now runs itself
Claude Cowork connects to the team's tools through MCP, and each automation runs on its own schedule.
| Automation | Schedule | Reads from | Result |
|---|---|---|---|
| Seat audits | Scheduled | Figma, Loom | Unused paid seats flagged to reclaim |
| Knowledge base | Scheduled | Linear | Ticket status and completion rates tracked in the Coda knowledge base |
| Handoff doc sync | Weekly | Coda | Handoff doc updated and a Slack DM sent |
| This Week in Design | Bi-weekly | Coda, Slack | Contributors prompted for deck updates |